We take our guests seriously

GUIDELINES & RULES

HOSTEL

GUIDELINES +

RULES

Schedules

• Front Desk:
Mondays through Wednesdays:
   7:00 a.m. – 9:00 p.m.

Thursdays through Sundays:
   7:00 a.m. – 11:00 p.m.

• Check-Ins:
Thursdays through Sundays:
   3:00 p.m. – 11:00 p.m.

Mondays through Wednesdays:
   3:00 p.m. – 9:00 p.m.

     If you must arrive outside of Check-In Hours,
please call or e-mail us so that we can make the arrangements.
     Same-day bookings must be confirmed by 8:00 p.m. from Mon-Wed, and by 10:00 p.m. from Thu-Sun. 


• Check-Outs: 

At 11:00 a.m.
 

Roof Terrace "Quiet Hours":
Sundays through Thursdays:
    9:00 p.m. – 8:00 a
.m.
Thursdays through Sundays:
    
11:30 p.m. – 8:00 a.m.
 

• General Hostel "Quiet Hours":
   11:00 p.m. - 8:00 a.m.


Rates
• From $28.00 (USD) per night, plus taxes.

• Walk-ins allowed.
• Method of payment: credit card or CASH ACCEPTED.

• Minimum stay: one (1) night; no max. stay. 
• Minimum stay for our Private Bedroom (Queen-sized bed for up to two (2) guests): two (2) nights; no max. stay. 

• Any changes or cancellations in your reservation must be requested via email (info@conturcehostel.com) or by telephone (+1 787.520.8854) at least 72 hours in advance of the date reserved for arrival at the hostel. Failure to change or cancel in the time and manner mentioned above will result in a charge in the amount of one night plus taxes to the credit card guaranteeing the reservation.• The guesthouse will pre-verify the credit card guaranteeing the reservation. If this card is not authorized, the reservation will be subject to availability and in case of high occupancy in the hostel any non-guaranteed reservation will be automatically canceled.• In stays of more than one night, if the guest does not show up at the hostel, the "no show" charge will be applied only for the first night of the booked room plus the taxes to the credit card with which to be guaranteed the reservation and the rest of the stay will be canceled automatically.

ADDITIONAL CHARGES

- $35.00 hold on the credit card to cover the costs of equipment, furniture or articles damaged

- $30.00 for replacement of lost keys

- $8.00 for ripped or lost towels

- $30.00 for ripped or lost blankets

- $14.00 for ripped or lost sheets

- $5.00 for bath towel rental

 

Guest Rules
• Guests must be 18 years or older.

• Visitors are not allowed in the rooms. Visitors must stay in common areas and leave on or before our Front Desk closing times (see above).
• Turn off room lights and air conditioning while not in the room.
• Identify food containers stored in the kitchen, specifically in the refrigerator.
• Clean the kitchen after every use.
• Smoking is permitted only on the roof terrace.
• Alcohol consumption is allowed on the roof terrace.


Not allowed
• Illegal substances or drugs.

• Loud music or unnecessary noises.
• Intake of food and alcoholic beverages inside the rooms.

1507 Loiza Street
San Juan, PR 00911 |
+1 787.520.8854

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© 2020 by Contrurce Hostel.